# Amazon Connect Contact Centre, Calls & Automation including Digital Space Extensions and Managed Service

> A sourced UK public sector contract award published by NHS Midlands & Lancashire Commissioning Support Unit.

## Key facts

- Buyer: [NHS Midlands & Lancashire Commissioning Support Unit](/buyers/nhs-midlands-and-lancashire-commissioning-support-unit/contract-awards)
- Supplier: [Digital Space Cloud Services Ltd](/suppliers/digital-space-cloud-services/public-sector-contract-awards)
- Award value: £43,006
- Tender value: £43,006
- Award date: 22 December 2025
- Published: 22 April 2026
- Contract start: 31 December 2025
- Contract end: 30 December 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 746b3b9a-e942-487b-aebd-b00f6d84c0af-893923
- OCID: ocds-b5fd17-518b1ce2-f9e1-4aa9-a3b0-d41177e9ad45

## Description

The following describes the main components of the service\. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support • Digital Space Amazon Connect • Softphone, Reporting and Wallboard • Amazon Connect webchat and directed chat where applicable • Amazon Connect and Lex Gen AI where applicable • Digital Space managed service The following describes the main components of the service\. • Delivery of professional services • Digital Space Contact Centre Annual Software & Support Docusign Envelope ID: DC2AD8A9-A568-4777-ABC8-125BD072EB48 3 • Digital Space Amazon Connect Softphone, Reporting and Wallboard • Estimated AWS Resale calls, storage etc\.\.\( Note AWS resale re calls, storage etc is estimated and dependent on usage\.\) Estimated Digital Space Agent Numbers, AWS Resale calls, Chat, Gen AI where applicable , storage etc\.\.\( Note AWS resale re calls, storage dependent on usage\.\)

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/746b3b9a-e942-487b-aebd-b00f6d84c0af-893923)