# Information Technology Service Management\(ITSM\)

> A sourced UK public sector contract award published by Surrey and Borders Partnership NHS Foundation Trust.

## Key facts

- Buyer: [Surrey and Borders Partnership NHS Foundation Trust](/buyers/surrey-and-borders-partnership-nhs-foundation-trust/contract-awards)
- Supplier: [Freshworks Inc\.](/suppliers/freshworks/public-sector-contract-awards)
- Award value: £143,640
- Tender value: £143,640
- Award date: 31 March 2026
- Published: 2 April 2026
- Contract start: 31 March 2026
- Contract end: 31 March 2029
- Stage: awarded
- Procurement category: services
- Notice ID: 08b802cf-713f-472c-bf25-39939b0ace58-891458
- OCID: ocds-b5fd17-5224a307-b298-4979-9c39-b33f7d98e070

## Description

70x Freshservice- Enterprise Annual agents

## Related contract awards

- [Fire Compliance Works](/contracts/ocds-b5fd17-c85b79c4-8004-49f7-99d5-16c7b3c36a1f) — Surrey and Borders Partnership NHS Foundation Trust
- [Cyber Data Resilience](/contracts/ocds-b5fd17-7d8a8e12-c0d5-4b11-9c5f-6f9c00c35ea9) — Surrey and Borders Partnership NHS Foundation Trust
- [EPR Configuration and Communication Consultancy Contract](/contracts/ocds-b5fd17-08a303b9-dec0-41c0-99a2-3bc4b5e38d40) — Surrey and Borders Partnership NHS Foundation Trust
- [Device 42](/contracts/ocds-b5fd17-d5e6dcb5-163e-49c3-9263-e640090cbe6c) — Surrey and Borders Partnership NHS Foundation Trust
- [DHSC: GO: Freshdesks Email Ticketing Platform 2026 -2027](/contracts/ocds-b5fd17-65ac7aec-3e5b-4f91-991c-30f853a74e91) — Department of Health and Social Care
- [PAHT - ITSM Software Project](/contracts/ocds-b5fd17-82d6d4a4-f0bb-42a2-aba7-1556b82a43f0) — The Princess Alexandra Hospital NHS Trust
- [Workforce, Training and Education IT Service Desk](/contracts/ocds-b5fd17-57f6f391-c974-4568-8ac6-ea09b30f19f7) — NHS England
- [Service Desk Software - Knowledge Services & Library](/contracts/ocds-b5fd17-ec49b4e9-3b4c-4d47-bb9b-d75d5672bb85) — NHS England
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-88a2edd4-8980-4b30-90b2-cd06e6f272dd) — East Sussex County Council
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [Technology Delivery Partner 2026](/contracts/ocds-b5fd17-2a03f0e3-ff79-468b-bffc-b6123bf61fb0) — GOVERNMENT PROPERTY AGENCY
- [QBE092 09:00 2026-08-24 Brandon & Lakenheath to West Suffolk College, Bury St Edmunds - 6-seater and a Passenger Assistant required - AWARD](/contracts/ocds-b5fd17-c26c4d20-3bb7-4548-9459-91f832bd3c38) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/08b802cf-713f-472c-bf25-39939b0ace58-891458)