# BTA1700 e commerce customer service desk platform

> A sourced UK public sector contract award published by British Tourist Authority.

## Key facts

- Buyer: [British Tourist Authority](/buyers/british-tourist-authority/contract-awards)
- Supplier: [Zendesk Inc](/suppliers/zendesk/public-sector-contract-awards)
- Award value: £74,061
- Tender value: £74,061
- Award date: 8 August 2023
- Published: 8 September 2023
- Contract start: 15 November 2023
- Contract end: 14 November 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 24dac3f6-2913-4666-a150-0ff0a2654e63-678937
- OCID: ocds-b5fd17-526cd1be-0e58-45c8-a311-f9051c84f5be

## Description

Contract awarded using Crown Commercial Services Framework Agreement ID: RM1557\.13, G-Cloud 13, Lot 2 Cloud Software

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/24dac3f6-2913-4666-a150-0ff0a2654e63-678937)
