# In journey' Customer insight 2021

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: HIGHWAYS ENGLAND COMPANY LIMITED
- Contract winner: [IPSOS MORI UK LIMITED](/contract-winners/ipsos-mori-uk/public-sector-contract-awards)
- Award value: £300,000
- Tender value: £300,000
- Award date: 31 March 2021
- Published: 11 June 2021
- Contract start: 9 May 2021
- Contract end: 10 May 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 414d4888-1d7b-4e93-b362-9d0057213ac8-443300
- OCID: ocds-b5fd17-528c0911-3aec-4150-8a9e-61b9643e4de2

## Description

The aim of the research is to design, undertake and report on 'in journey' customer insight to gain a customer perspective of major scheme roadworks on the strategic road network on an ongoing, monthly basis\. The purpose of the research is to provide project teams with data and recommendations, that are used to drive improvements on individual schemes in order to increase customer satisfaction of roadworks Additional information: Name of Framework CCS RM6018

## Related contract awards

- [Microsoft Surface Hub Refresh](/contracts/ocds-b5fd17-86afd5ff-0c81-4369-baec-aa5fd9bf3bb4): HIGHWAYS ENGLAND COMPANY LIMITED
- [Ontology Visualisation phase 2](/contracts/ocds-b5fd17-11d225b5-2db4-4969-9a8c-fd34f3144ab9): HIGHWAYS ENGLAND COMPANY LIMITED
- [Cloud Data Catalogue](/contracts/ocds-b5fd17-364b1d97-b720-4b2a-9406-da85a238118d): HIGHWAYS ENGLAND COMPANY LIMITED
- [NICE Listens Dialogue AI Workshop](/contracts/ocds-b5fd17-d7b89932-341a-4f5a-b73d-522fd8a83d9e): National Institute for Health and Care Excellence
- [National Highways - Reputational Monitoring](/contracts/ocds-b5fd17-76ab7b9c-8e07-40fc-937c-85b4362578ce): National Highways Limited
- [Understanding the Customer 2026 -2029](/contracts/ocds-b5fd17-95302339-35ca-428f-877c-a77acf4b2aca): National Highways Limited

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/414d4888-1d7b-4e93-b362-9d0057213ac8-443300)