# Contact Center Telephony Support

> A sourced UK public sector contract award published by HAMPSHIRE COUNTY COUNCIL.

## Key facts

- Buyer: [HAMPSHIRE COUNTY COUNCIL](/buyers/hampshire-county-council/contract-awards)
- Supplier: [GCI Network Solutions Limited](/suppliers/gci-network-solutions/public-sector-contract-awards)
- Award value: £1,500,000
- Tender value: £1,500,000
- Award date: 23 May 2025
- Published: 11 June 2025
- Contract start: 27 June 2025
- Contract end: 26 June 2028
- Stage: awarded
- Procurement category: services
- Notice ID: 53811580-be65-47e1-93ba-f60eb18fd4a3-848604
- OCID: ocds-b5fd17-5311b204-709a-48a9-8614-dbb301c43c40

## Description

This contract award relates to the Council's Contact Centre Telephony services and ensures the continuity of provision, maintenance, and support for the contact centre software\. This award secures the next phase of service delivery and underpins future operational requirements\.

## Related contract awards

- [SEND Alternative Provision \(Call-Off Stage Two\) for Tutoring, Inclusion Support & Therapies](/contracts/ocds-b5fd17-fcee3dea-f45c-44b7-b985-944c6a960668) — HAMPSHIRE COUNTY COUNCIL
- [L5 Operations Manager](/contracts/ocds-b5fd17-70df8350-7ab8-44c0-a649-dbf71edad497) — HAMPSHIRE COUNTY COUNCIL
- [L5 Operations Manager](/contracts/ocds-b5fd17-af4d765b-83f1-415a-99a8-6f21c182d1ed) — HAMPSHIRE COUNTY COUNCIL
- [L3 Team Leader](/contracts/ocds-b5fd17-903bce2e-5b59-4353-8fea-0edd8966c2b2) — HAMPSHIRE COUNTY COUNCIL
- [CP2571-24 Wide Area Network](/contracts/ocds-b5fd17-88fe3706-2a40-419d-8e8d-0e38ab8ac248) — Devon County Council
- [CP2667-25 Internet Service Provider 10GB](/contracts/ocds-b5fd17-b485303b-37ab-4107-bf43-c77913572d91) — Devon County Council
- [EMPSN AND LINCOLNSHIRE COUNTY COUNCIL WIDE AREA NETWORK \(WAN\)](/contracts/ocds-b5fd17-361a0c25-c6c3-48db-b344-7d5cec794029) — Lincolnshire County Council
- [RPA Gateway Support Services](/contracts/ocds-b5fd17-29b183ea-6bef-4da3-a8f3-ef73b9ca0a36) — Defra Network eTendering Portal
- [Taxi and MPV \(1-8 seats\) Passenger Assistant - Taxi and MPV \(1-8 seats\) Passenger Assistant](/contracts/ocds-b5fd17-72db28b1-c882-4e40-8470-acd916a51a98) — East Sussex County Council
- [QLT354 2026-08-26 \(0900\) Leiston - Roman Hill Primary School, Lowestoft \(4 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-3418d9ed-524a-41de-8487-25e33a827cf8) — Suffolk County Council Passenger Transport
- [QBR087 2026-08-26 \(0900\) Lowestoft / Worlingham - The Woodview Project, Worlingham \(6 seats and a PA\) - AWARD](/contracts/ocds-b5fd17-75a81455-cf68-41f3-8b47-ece5ddb308f0) — Suffolk County Council Passenger Transport
- [QOC940 2026-08-25 \(0900\) Lowestoft - Ness Point School, Gt Yarmouth \(4 seats\) - AWARD](/contracts/ocds-b5fd17-4dc15fef-5535-4fdf-b910-40ae6110e71d) — Suffolk County Council Passenger Transport

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/53811580-be65-47e1-93ba-f60eb18fd4a3-848604)