# ITT For the Provision of an Out of Hours Call Handling Service for the RBH Repairs Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [ROCHDALE BOROUGHWIDE HOUSING LIMITED](/buyers/rochdale-boroughwide-housing-limited/contract-awards)
- Contract winner: community Gateway association
- Award value: £41,854
- Tender value: £20,000
- Award date: 18 April 2019
- Published: 29 October 2019
- Contract start: 1 May 2019
- Contract end: 30 April 2020
- Stage: awarded
- Procurement category: services
- Notice ID: c3e7c374-b3a3-4861-af20-241f42649bd1-322439
- OCID: ocds-b5fd17-531d0040-65e0-423e-8d40-fef148325f3b

## Description

Scope of Service for This Tender Rochdale Boroughwide Housing \(RBH\) is responsible for providing an out of hours \(OOH\) emergency repair service to its customers, which is accessible, efficient and effective\. The purpose of this tender is to engage with a provider who can manage the call handling of emergency repairs reported between the hours of 17\.00 & 08\.00 \(Mon-Fri\) & 24 hours \(Sat - Sun\) every week throughout the year including Bank Holidays\. Additional information: Please note that all correspondence must take place via the chest portal \(www\.the-chest\.org\.uk\)\. Also note that registration to this portal is free of charge and suppliers must be registered to access the tender documentation\.

## Related contract awards

- [RFQ for the provision of Mobiles & Tablets](/contracts/ocds-b5fd17-0585db19-85de-408f-86f1-7e32888b0138): ROCHDALE BOROUGHWIDE HOUSING LIMITED
- [RFQ For the Provision of Asbestos Sampling and Analysis](/contracts/ocds-b5fd17-719ea943-40ea-43af-b1ef-c9d60d09562e): ROCHDALE BOROUGHWIDE HOUSING LIMITED
- [RFQ For the provision of a Server and SAN supply](/contracts/ocds-b5fd17-34237744-837b-4f7b-a488-0dd86ec5f65f): ROCHDALE BOROUGHWIDE HOUSING LIMITED
- [Making Homes from Houses - partner to deliver Reuse of Empty Homes in Preston](/contracts/ocds-b5fd17-397973f0-c774-4a16-8d6f-c96d0b581f50): Preston City Council
- [Affordable Homes - Reuse of LongTerm Empty Homes](/contracts/ocds-b5fd17-0ff61228-9558-4a2b-b891-d6ff4426d85b): Preston City Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c3e7c374-b3a3-4861-af20-241f42649bd1-322439)