# Call Back Assist, Install, Licences, Support & Maintenance

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [WARWICKSHIRE POLICE](/buyers/warwickshire-police/contract-awards)
- Contract winner: Zetron Limited
- Award value: £134,495
- Tender value: £134,495
- Award date: 7 March 2024
- Published: 8 March 2024
- Contract start: 1 April 2024
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: goods
- Notice ID: 5f0b51e6-d7df-4fa5-b802-36131c2fe3e3-730311
- OCID: ocds-b5fd17-5419f7a4-4968-4de0-9968-0aad52aefa04

## Description

The Police & Crime Commissioner for Warwickshire has awarded a contract for Call Back Assist \(CBA\) to effectively manage demand and enable the public to receive a call back rather than remain on hold when contacting the 101 service\. This has been awarded to the incumbent provider of the Authority's telephony system\. CBA is considered the more viable option to integrate with the existing telephony, integrating another solution would be costly and have greater risk of operational failure\.

## Related contract awards

- [Provision of Vehicle](/contracts/ocds-b5fd17-49121e07-bc81-4e84-82b3-b6b2f9769173): Warwickshire Police
- [Property Management System \(ePMS\)](/contracts/ocds-b5fd17-847e58a2-1428-4caf-ba43-66fdb6b0cf8a): Warwickshire Police
- [Telematics Solution](/contracts/ocds-b5fd17-be833c32-e531-4863-8a2b-1677e804b98d): Warwickshire Police

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5f0b51e6-d7df-4fa5-b802-36131c2fe3e3-730311)