# Interactive Voice Recognition - Tuning & Optimisation

> A sourced UK public sector contract award published by STUDENT LOANS COMPANY LIMITED.

## Key facts

- Buyer: [STUDENT LOANS COMPANY LIMITED](/buyers/student-loans-company-limited/contract-awards)
- Supplier: [SABIO LTD](/suppliers/sabio/public-sector-contract-awards)
- Award value: £43,400
- Tender value: £43,400
- Award date: 21 July 2021
- Published: 2 September 2021
- Contract start: 30 July 2021
- Contract end: 31 October 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 39b359eb-6bf1-4a72-830f-c61c71321207-465255
- OCID: ocds-b5fd17-543d5b8b-1904-459c-baa9-3d53110c02ed

## Description

IVR tuning will ensure that IVR continues to be effective as possible, particularly in relation to speech recognition accuracy to authenticate customers\. IVR optimisation ensures that the IVR process from beginning to end is operating optimally including all voice interactive modules and general DTMF menu options\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/39b359eb-6bf1-4a72-830f-c61c71321207-465255)