# Customer Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Watford Borough Council](/buyers/watford-borough-council/contract-awards)
- Contract winner: Firmstep Ltd
- Award value: £405,000
- Tender value: £405,000
- Award date: 31 January 2018
- Published: 4 February 2018
- Contract start: 5 February 2018
- Contract end: 4 February 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 20f1467c-70cc-4645-9d99-1fd5685aabdf-195958
- OCID: ocds-b5fd17-5450c9c9-70e4-41ff-bf90-c1dc3195b13b

## Description

The provision of a Customer Management system as a corporate solution for Watford Borough Council\.

## Related contract awards

- [Personal Safety Devices](/contracts/ocds-b5fd17-b5937a82-b5da-4133-9d6e-c86743c3abdf): Watford Borough Council
- [GB-Watford: Museum Fit Out Works](/contracts/ocds-b5fd17-1bc006a9-7ae0-432b-8f25-75cb62fa99c1): Watford Borough Council
- [Multifunctional Print Devices and Associated Digital Transformation Solutions](/contracts/ocds-b5fd17-2fe7117f-4b14-4bdd-a5cd-7d8ae15637a0): Watford Borough Council
- [Firmstep Forms, Self and Dash Platform](/contracts/ocds-b5fd17-7c0ffe94-5eaa-431e-9d76-5882e0d28cb9): London Borough of Merton
- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/20f1467c-70cc-4645-9d99-1fd5685aabdf-195958)