# User Research - Transaction Journey review for blood donation digital service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Nhs Blood And Transplant](/buyers/nhs-blood-and-transplant/contract-awards)
- Contract winner: The Web Usability Partnership
- Award value: £10,000
- Tender value: £10,000
- Award date: 30 November 2017
- Published: 26 April 2018
- Contract start: 1 December 2017
- Contract end: 30 November 2018
- Stage: awarded
- Procurement category: services
- Notice ID: a2211049-0f6e-4490-926f-389e87d3e420-213207
- OCID: ocds-b5fd17-54ee86b9-2c28-4956-ab30-4ef173ee403b

## Description

NHS BT Donor Digital Services required User researcher Design, conduct and analyse the user research using a range of techniques, for example one-to-one interviews or usability tests\. Final report to outline a recommendation for improving the Users of the service journeys\.

## Related contract awards

- [Media Monitoring Service & stakeholder Engagement Platform](/contracts/ocds-b5fd17-cd0d9254-7335-4fd0-893c-0253076b8c15): NHS Blood and Transplant
- [Computer Aided Facilities Management System](/contracts/ocds-b5fd17-abf1542f-53a3-4fa9-921c-5a092436c1d3): NHS Blood and Transplant
- [Contingent Labour - Multidisciplinary Temporary Healthcare](/contracts/ocds-b5fd17-6558bcb2-3d29-464a-8140-5767c4aac368): NHS Blood and Transplant
- [IM Efficiencies -Specialist Search Supplier](/contracts/ocds-b5fd17-52afc55b-dfe4-4b05-aa25-261f6a404df5): Restoration & Renewal Delivery Authority Ltd
- [ICO Web Usability Accessibility Audit](/contracts/ocds-b5fd17-065ccf5e-2cc9-469a-bc57-b28a87927ded): INFORMATION COMMISSIONER'S OFFICE
- [Website Improvement](/contracts/ocds-b5fd17-618d5513-888c-4e23-9fe8-457336942fba): Intellectual Property Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/a2211049-0f6e-4490-926f-389e87d3e420-213207)