# CA12546 - Out of Hours Customer Contact Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Karbon Homes](/buyers/karbon-homes/contract-awards)
- Contract winner: AQUARIUS CONTACT CENTRES LIMITED
- Award value: £297,000
- Award date: 23 May 2024
- Published: 23 May 2024
- Contract start: 31 October 2023
- Contract end: 30 October 2026
- Stage: awarded
- Procurement category: services
- Notice ID: e8e18e62-eaca-40b0-af76-4ab7bbc1733c-753718
- OCID: ocds-b5fd17-55705548-8287-478d-ac27-d1ff724d11c3

## Description

Karbon Homes requires an Out of Hours \(OOH\) call-handling service to respond to customers requiring assistance with emergency repairs, rent payments and anti-social behaviour \(ASB\)\. To access this competition: Registered: Login to https://suppliers\.multiquote\.com and view the opportunity CA12546\. Not registered: Visit https://suppliers\.multiquote\.com then register and quote CA12546 as the reason for registration\. Any queries please contact MultiQuote on 0151 482 9230\.

## Related contract awards

- [CA15096 - Catering Services - Retirement Living](/contracts/ocds-b5fd17-e9e46d71-9a3e-41c5-8fe6-dbb9c6e9c56f): Karbon Homes
- [CA14802 - MyKarbon Customer Portal App for Karbon Homes](/contracts/ocds-b5fd17-2d5e13b0-0e9f-49f5-a3ff-1bebe0490e54): Karbon Homes
- [CA14415 - Learning Management System for Karbon Homes](/contracts/ocds-b5fd17-eba3a4d7-aaff-4a09-af21-d95ee47e7283): Karbon Homes

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/e8e18e62-eaca-40b0-af76-4ab7bbc1733c-753718)