# SolarWinds Renewal

> A sourced UK public sector contract award published by Ofgem.

## Key facts

- Buyer: [Ofgem](/buyers/ofgem/contract-awards)
- Supplier: Prosperon Networks Ltd
- Award value: £32,000
- Tender value: £32,000
- Award date: 29 November 2022
- Published: 9 December 2022
- Contract start: 22 December 2022
- Contract end: 21 December 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 5ff6debd-5c96-4c41-9246-ae57a7398d0d-597816
- OCID: ocds-b5fd17-557c7965-5f68-4a8a-acdd-deef5b91a751

## Description

SolarWinds maintenance renewal service \(on-going support\)\. The service provides IT management software to manage both on-premise and cloud infrastructures and applications to better understand the health and performance of those services, where improvements can be made\. Support Services to be included in this contract are technical support, phone & email support \(Mon-Fri 9:00 - 17:30\), annual 2 hrs remote training session \(for new users/re-training\), annual remote Orion Health Check and recommendation report, dedicated Account Manager, Renewal Team and Technical Teamalth and performance of those services, where improvements can be made\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/5ff6debd-5c96-4c41-9246-ae57a7398d0d-597816)