Contract award record
Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement
Notice details
- Published
- Category
- services
- Buyer region
- North West
- Source
- View official notice
Public buyer and contract winner
Award value£1,691,465
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Contract to replace the current contact centre infrastructure including: ? Web (Knowledge Management System & Co Browsing). ? Speech Analytics. ? Speech Dial. ? IVR. ? Replacement of all current Call Pilot functionality ? Work Force Management (Support and maintenance).