# Further Competition under CCS Framework RM1498 Lot 5 for Contact Centre System Replacement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Liverpool City Council](/buyers/liverpool-city-council/contract-awards)
- Contract winner: Freedom Communications \(UK\) Ltd
- Award value: £1,691,465
- Tender value: £1,691,465
- Award date: 9 May 2016
- Published: 18 November 2016
- Contract start: 1 June 2016
- Contract end: 31 May 2019
- Stage: awarded
- Procurement category: services
- Notice ID: c260914e-6023-45be-ae39-dfb00732fc2e-113101
- OCID: ocds-b5fd17-55e428bc-adca-11e6-9901-0019b9f3037b

## Description

Contract to replace the current contact centre infrastructure including: ? Web \(Knowledge Management System & Co Browsing\)\. ? Speech Analytics\. ? Speech Dial\. ? IVR\. ? Replacement of all current Call Pilot functionality ? Work Force Management \(Support and maintenance\)\.

## Related contract awards

- [Princes School - Appointment of Principal Contractor](/contracts/ocds-b5fd17-52f90151-60bc-4cc3-9093-92dc40d8307f): Liverpool City Council
- [TCR Business Case Support](/contracts/ocds-b5fd17-af36a67b-2d91-41eb-970c-9119bddc9c89): Liverpool City Council
- [DIRECT AWARD - Catering and Food Provision \(ambient, tinned, chilled and frozen food\)](/contracts/ocds-b5fd17-9ef248a5-56da-445f-86a8-b8168cfd10da): Liverpool City Council
- [Telephony](/contracts/ocds-b5fd17-8ebe5e37-5881-46cd-b70f-7342d42f6339): North Devon District Council
- [PHE - ICT - Telephony Services](/contracts/ocds-b5fd17-351a344b-c50b-4626-b92a-05db6107aec7): Public Health England
- [Support/Maintenance for the voice platform and core switches](/contracts/ocds-b5fd17-2338feed-ddfd-4c2a-859b-f3f7e1fe0576): Trafford Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/c260914e-6023-45be-ae39-dfb00732fc2e-113101)