# Customer Relationship Management System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Hartlepool Borough Council](/buyers/hartlepool-borough-council/contract-awards)
- Contract winner: Firmstep
- Award value: £79,000
- Award date: 9 December 2016
- Published: 6 April 2017
- Contract start: 1 February 2017
- Contract end: 31 January 2019
- Stage: awarded
- Procurement category: goods
- Notice ID: 476a5ed7-cfa0-42f0-aad4-722754c45263-140414
- OCID: ocds-b5fd17-56c1b59c-be9b-48bd-9e49-005a7f56b2ec

## Description

Provision of a Customer Relationship Management \(CRM\) and web system\.

## Related contract awards

- [Support Service for people who are d/Deaf, hard of hearing or have hearing loss in Hartlepool\.](/contracts/ocds-b5fd17-aa7e6d7e-834f-4038-8f0a-2bae30c2f59f): Hartlepool Borough Council
- [THE PROVISION OF EXTRA CARE SERVICES](/contracts/ocds-b5fd17-65b14fc2-20da-4c98-8d3a-89419f68f004): Hartlepool Borough Council
- [Evaluation consultancy for Tides of Change](/contracts/ocds-b5fd17-e7c9f4c9-675b-44cb-9de0-4008c896b49b): Hartlepool Borough Council
- [Firmstep Forms, Self and Dash Platform](/contracts/ocds-b5fd17-7c0ffe94-5eaa-431e-9d76-5882e0d28cb9): London Borough of Merton
- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/476a5ed7-cfa0-42f0-aad4-722754c45263-140414)