# Citizen Event History - Analytics

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Scott Logic](/suppliers/scott-logic/public-sector-contract-awards)
- Award value: £2,089,050
- Tender value: £4,780,191
- Award date: 21 June 2022
- Published: 28 September 2022
- Contract start: 23 June 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: works
- Notice ID: 325c1a0e-e5d3-4fbd-a141-72098c7ac90f-575487
- OCID: ocds-b5fd17-56d66cc6-dcc5-4779-9dbb-bc8b229d066d

## Description

The Covid-19 pandemic has caused an unprecedented surge in demand on DWP's services, resulting in a hugely increased operational workload across the Department\. This in turn has demanded significant changes to the way that we deliver our services and how we generate and monitor evidence of productivity and customer experience changes, and use them to try new ways to achieve the Department's outcomes\. To help tackle these challenges, DWP's Data and Analytics \(D&A\) senior leadership and Lead Analysts from the Analyst Community have specified a programme of activity needed to develop new operational insight, which relies for a large part on better integrating exing data assets\. No data set exists in the Dept which reflects from a citizen point of view all the interactions they have had across one or many channels, lines of business and customer journeys plus the business processing steps and the outcomes\. This means we lack the ability to see agent productivity or customer experience that would enable us to more dynamically manage resourcing or earlier forms of intervention to prevent failure demand\.

## Related contract awards

- [Twilio SMS Authentication](/contracts/ocds-b5fd17-b827efaf-bc60-408b-a3cf-61c184235144) — Department for Work and Pensions
- [Keep Britain Working Social Licence and Data Sharing](/contracts/ocds-b5fd17-bf86fd14-7947-4a3b-a01f-b8aa22608f76) — Department for Work and Pensions
- [Coaching L5 Apprenticeship ST0809](/contracts/ocds-b5fd17-a513c4af-ac35-4eb2-9c9d-6674092f00c3) — Department for Work and Pensions
- [Level 3 Assistant Accountant Apprenticeship ST0002](/contracts/ocds-b5fd17-430db982-0273-4f50-957f-0ed00ef815b8) — Department for Work and Pensions
- [Transaction Risking: DSP Exit - Data Capability](/contracts/ocds-b5fd17-5b214b27-8d88-4f18-a442-0d86080194f1) — Department for Work and Pensions
- [Data Surfacing Team- Operational Analytics](/contracts/ocds-b5fd17-a94a5d8b-04db-443d-a225-2a6eef2fee55) — Department for Work and Pensions
- [Transaction Risking DataOps](/contracts/ocds-b5fd17-5ca501fa-e7b8-4347-95d3-2a3e419a5198) — Department for Work and Pensions
- [Citizen Event History-Analytics](/contracts/ocds-b5fd17-1b429dd3-7f2c-4595-baa1-b8a9ba07c357) — Department for Work and Pensions
- [PAHT - ITU Dirty Utility Refurbishment](/contracts/ocds-b5fd17-321415b1-2fe9-4bf1-a2b5-079db2455bb3) — The Princess Alexandra Hospital NHS Trust
- [HD029-25 Peterhouse Road Grimsby](/contracts/ocds-b5fd17-9e1d3cb6-e20a-4bb5-a4c4-5ec2ac426a09) — North East Lincolnshire Council
- [DNWP0019/LOT1B/ WAGR / PIE ILW - Detailed Design](/contracts/ocds-b5fd17-558d7ec4-e768-4d6b-bcea-fe3a6571f542) — Sellafield Ltd
- [PRP318 Glenholme - Refurbishment Works](/contracts/ocds-b5fd17-cd44ca3f-0f62-4d33-920b-0bf7f6be6db3) — Derbyshire County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/325c1a0e-e5d3-4fbd-a141-72098c7ac90f-575487)