# Problem Debt Customer Engagement

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Folkestone and Hythe District Council](/buyers/folkestone-and-hythe-district-council/contract-awards)
- Contract winner: SIGMA CONNECTED LTD
- Award value: £40,000
- Tender value: £40,000
- Award date: 31 July 2024
- Published: 20 May 2025
- Contract start: 10 September 2024
- Contract end: 9 September 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 945317fc-32c0-454e-8263-bd4383f06a02-846138
- OCID: ocds-b5fd17-58f3a0e8-e6f1-4951-b70c-c801470ac837

## Description

ReachOut takes a holistic approach to supporting residents, helping them to resolve all their bills, guiding residents to support for their physical, mental and financial wellbeing\. Calling residents over a two week contact strategy, ReachOut promote the support available directly from FHDC, increasing engagement with the council and the uptake of support\. This also aims to drive down Council debt and prevent vulnerable households being passed through to enforcement\.

## Related contract awards

- [Content Management System \(CMS\) for District Council Website 2026-29 \(RM1557\.14\)](/contracts/ocds-b5fd17-28f2436d-1a33-4b06-a057-b951ba651fda): Folkestone & Hythe District Council
- [Installation of Solar PV on Social Housing 2026-28](/contracts/ocds-b5fd17-7cafe9e3-fca6-46f6-acb3-f66c99dc33e2): Folkestone & Hythe District Council
- [Communal Heating & Hot Water Upgrades at Mittell Court](/contracts/ocds-b5fd17-ebf83d16-bf6c-495d-a29a-25562c82c899): Folkestone & Hythe District Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/945317fc-32c0-454e-8263-bd4383f06a02-846138)