# Customer contact centre solution

> A sourced UK public sector contract award published by Lancashire County Council.

## Key facts

- Buyer: [Lancashire County Council](/buyers/lancashire-county-council/contract-awards)
- Supplier: [Content Guru Limited](/suppliers/content-guru/public-sector-contract-awards)
- Award value: £2,471,104
- Tender value: £2,471,104
- Award date: 31 March 2023
- Published: 31 March 2023
- Contract start: 1 May 2023
- Contract end: 31 March 2027
- Stage: awarded
- Procurement category: services
- Notice ID: 8d44b679-7817-4aa2-aaf0-a4604cc4d665-630474
- OCID: ocds-b5fd17-5913e390-28d1-4a58-a8c8-83bd42097c47

## Description

Provision and support of customer contact system solution for customer service delivery

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/8d44b679-7817-4aa2-aaf0-a4604cc4d665-630474)
