GB-London: Understanding the management and monitoring of waiting lists for adult social care

Description

There is increasing attention and interest in shared metrics relating to waiting times and waiting lists for adult social care support. However, different approaches in how councils understand and manage their waiting lists, and how they record initial contacts, assessments and reviews makes any meaningful comparison or national overview and understanding difficult to achieve. PCH is undertaking a collective and collaborative approach to developing a shared understanding of the complexities and nature of waiting lists and waiting times, to inform appropriate use of agreed metrics, benchmarking, and insight. This specific piece of work is to co-ordinate stakeholder engagement and input, including facilitation of an in-person round table to be held in January 2024. Additional information: The contracting authority considers that this contract may be suitable for economic operators that are small or medium enterprises (SMEs). However, any selection of tenderers will be based solely on the criteria set out for the procurement.

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