# Communications Consumer Panel: Moving Home, Staying Connected \(consumer research, telecoms and postal services\)

> A sourced UK public sector contract award published by OFCOM.

## Key facts

- Buyer: [OFCOM](/buyers/ofcom/contract-awards)
- Supplier: [Strat7 Limited, trading as Jigsaw Research](/suppliers/jigsaw-research/public-sector-contract-awards)
- Award value: £49,300
- Tender value: £49,300
- Award date: 8 January 2026
- Published: 11 March 2026
- Contract start: 23 January 2026
- Contract end: 5 May 2026
- Stage: awarded
- Procurement category: services
- Notice ID: 2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a-888074
- OCID: ocds-b5fd17-5936c57a-7ead-426e-8eea-97ae6ce92ade

## Description

Research to understand recent consumer experience of moving home and interacting with telecoms and postal providers, focusing on fairness , service continuity, and challenges during transitions such as switching providers, upgrading/downgrading services, or encountering digital transformations \(migrating from PSTN to IP networks, or to an area with different infrastructure or connectivity challenges\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/2d9e7ec6-488f-4494-8ef0-f7783b0b1c6a-888074)