# Communications and Contact Centre Service

> A sourced UK public sector contract award published by THE GUINNESS PARTNERSHIP LIMITED.

## Key facts

- Buyer: [THE GUINNESS PARTNERSHIP LIMITED](/buyers/the-guinness-partnership-limited/contract-awards)
- Supplier: [Gamma Telecom Limited](/suppliers/gamma-telecom/public-sector-contract-awards)
- Award value: £2,420,000
- Tender value: £2,420,000
- Award date: 3 January 2019
- Published: 11 April 2019
- Contract start: 24 January 2019
- Contract end: 23 January 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 0f7b8bd2-de2b-487d-9a25-967263d3bfaf-283278
- OCID: ocds-b5fd17-5994dfff-9208-4f9b-9e21-b2bccea3fb11

## Description

This is a contract for the award of Guinness' business wide communications and contact centre solution\. The preferred solution for both communications and contact centre is Skype for Business \(SfB\) based\. The contact centre solution, Anywhere 365 is deeply integrated with Skype and offers omni channel features such as web chat way beyond the current system's capability\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0f7b8bd2-de2b-487d-9a25-967263d3bfaf-283278)