# Expression of Interest Request: Specialist Customer Complaint Handlers

> Pre-procurement notice from UK public-sector procurement sources.

## Key facts

- Public buyer: Consumer Council for Water
- Tender value: £400,000
- Published: 29 January 2019
- Planned start: 1 July 2019
- Planned end: 30 June 2022
- Stage: pre_procurement
- Notice ID: f801fcb2-7388-4e26-ab57-d5d297a5ff1a-266445
- OCID: ocds-b5fd17-59fe840f-bb6c-4437-9f9e-c57e24a6c942

## Description

We are seeking Expressions of Interest for the following opportunity: The appointment of Specialist Customer Complaint Handling Service Provider To secure additional complaint handlers at a Senior Customer Caseworker \(SCC\) level, on a flexible basis to cope with peaks in business demand and fill gaps in staff cover in order to mitigate against any potential shortfalls in CCWater meeting its operational business plan \(OBP\) performance and satisfaction targets\. Additional information: To access this opportunity and submit an expression of interest you will need to follow the link to our eSourcing Platform \(Bravo\)\. There you will be prompted to answer some questions\.

## Related contract awards

- [Water Matters \(2020\)](/contracts/ocds-b5fd17-a893f655-23e0-45e6-b868-d4201792d372): Consumer Council for Water
- [Payment Solutions](/contracts/ocds-b5fd17-16ed300c-339b-45f1-97ba-2a65f33baa64): Consumer Council for Water
- [Omnibus & Panel survey services](/contracts/ocds-b5fd17-1a76eed3-568a-43b2-89cb-0f07114e6894): Consumer Council for Water

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f801fcb2-7388-4e26-ab57-d5d297a5ff1a-266445)