Supply of Vehicle Breakdown and Recovery Services (Urgent and Non - urgent)

The provision required by EMAS is for the supply of vehicle breakdown and recovery services (Urgent and Non-urgent). The service is to be provided in respect of all the vehicles operated by EMAS including owned, leased and where applicable short-term hire, covering predominantly EMAS' Lot(s) areas but extended to all areas of the mainland UK as the need may arise for vehicle repatriation. This a rare occurrence.

The Supplier shall operate a priority vehicle recovery scheme in line with the SLA, which will ensure that EMAS receives a high-quality recovery, repair, ad-hoc moves, roadside service, mis-fuel service and storage of motor vehicle service within their areas.

As our vehicles operate within a range of locations in support of our patients, some recoveries could also be off road. Off road incidents could include, but not be limited to, vehicles in ditches, vehicles stuck in snow, vehicles on roundabouts unable to get off and vehicles overturned.