Awarded
Customer Experience Mapping Journey
£367,000
services
Contract Details
- Tender Value
- £367,000
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
The role of the CXJM team is to understand customer experience. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities.
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