# Customer Experience Mapping Journey

> A sourced UK public sector contract award published by Department for Work and Pensions.

## Key facts

- Buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Supplier: [Kainos Software Limited](/suppliers/kainos-software/public-sector-contract-awards)
- Award value: £367,000
- Tender value: £367,000
- Award date: 2 September 2024
- Published: 2 September 2024
- Contract start: 2 September 2024
- Contract end: 3 March 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 33218311-a0f9-49d0-817d-21002465b072-782101
- OCID: ocds-b5fd17-5ab0926b-e1b0-471c-b53c-321f223b7b22

## Description

The role of the CXJM team is to understand customer experience\. This includes understanding how emotions and behavioural responses are impacted by DWP processes and obligations, and how DWP can use this insight to design services which best meet customer needs, whilst contributing to achievement of wider DWP priorities\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/33218311-a0f9-49d0-817d-21002465b072-782101)