# Invitation to Tender - Online business flow product

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Tewkesbury Borough Council](/buyers/tewkesbury-borough-council/contract-awards)
- Published: 18 November 2016
- Planned start: 1 February 2017
- Planned end: 31 January 2019
- Stage: open_tender
- Procurement category: services
- Notice ID: 9d0322f1-feb8-461b-a684-181729a2a5ae-113394
- OCID: ocds-b5fd17-5afa3cc1-adca-11e6-9901-0019b9f3037b

## Description

Tewkesbury Borough Council \(TBC\) is committed to improving access to our services online and reducing costs by increasing efficiency in back office administration\. Over the last three years the council has successfully introduced a number of online services that have been well received and is looking to continue this progress over the next five years\. To date the council has developed a number of key online business processes that have delivered significant business improvements and savings\. These include our report a problem form that covers a wide range of issues that can occur around the borough, our missed bin reporting process and our garden waste management system\. Over the last three years the council has processed over 100,000 submissions through its online business systems and it is envisioned that this number will significantly increase over the duration of the contract\. The contract will be for 2 years with the provision to extend on an on-going basis\.

## Related contract awards

- [Tree Maintenance - AWARD](/contracts/ocds-b5fd17-aa992775-69ce-45e1-9dbb-14ffb2e0f7d4): Tewkesbury Borough Council
- [Emergency Accommodation Property Refurbishment - AWARD](/contracts/ocds-b5fd17-bd6d8381-8650-4ddb-a28c-2342eb759234): Tewkesbury Borough Council
- [Gloucestershire Housing and Economic Needs Assessment - AWARD](/contracts/ocds-b5fd17-b7588995-d071-4f0f-8d80-c24b91f08b56): Tewkesbury Borough Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/9d0322f1-feb8-461b-a684-181729a2a5ae-113394)