CWC22183 Omnichannel Solution Preliminary Market Consultation

Wolverhampton City Council (WCC) would like to engage with the market to seek information from potential suppliers to establish the types of Omnichannel solutions available. This will include functionality, delivery types, integration options, data security and costing models.

WCC have drafted their new Customer Service Strategy, and this is currently out for consultation. The draft future strategy aim, subject to consultation, is to provide a 'Positive Customer Experience' which is accessible, consistent, efficient and simple.

To take this vision forward WCC will need to replace the current telephone system used by customer services. This exercise will help WCC understand how potential solutions can help the delivery of the new Customer Service Strategy.

If you feel that your organisation can contribute to this exercise, please complete and submit the questionnaire on the WCC e-tendering system www.wolverhamptontenders.com