# Digital Customer Engagement Services

> A sourced UK public sector contract award published by H M Revenue &amp; Customs.

## Key facts

- Buyer: [H M Revenue &amp; Customs](/buyers/h-m-revenue-customs/contract-awards)
- Supplier: [Granicus, LLC](/suppliers/granicus-llc/public-sector-contract-awards)
- Award value: £216,192
- Tender value: £216,192
- Award date: 24 June 2020
- Published: 14 July 2020
- Contract start: 1 July 2020
- Contract end: 30 June 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6-370325
- OCID: ocds-b5fd17-5c4c47ea-9c78-4246-9c9f-393b437e9c56

## Description

GovDelivery Communications Cloud - Professional Package service used to issue emails to customers on behalf of HMRC - this includes SA reminders and is also used to communicate with customers about key events\.

## Related contract awards

- [Facilities Management \(FM\) Services - West Region](/contracts/ocds-b5fd17-a9a48ef6-10be-4c22-a03b-8dfa55b0d651) — H M Revenue &amp; Customs
- [Facilities Management \(FM\) Services - East Region](/contracts/ocds-b5fd17-9e627c68-e600-40c0-85fd-2f1914050acc) — H M Revenue &amp; Customs
- [GPO Admin RMAD and ARS ELA Procurement](/contracts/ocds-b5fd17-4b6911b8-89c1-41dd-a336-73440c144ed3) — H M Revenue &amp; Customs
- [IT Networks Security Software Licence Agreement](/contracts/ocds-b5fd17-8ebba669-6aba-4bb9-b576-ab8addbd3a89) — H M Revenue &amp; Customs
- [Development of Garden Waste Firmstep e-forms](/contracts/ocds-b5fd17-f4c33cf3-ca25-4b30-85f4-06f8922f13d8) — Middlesbrough Council
- [DfE Teacher Bulletin - email marketing service \(con\_5636\)](/contracts/ocds-b5fd17-7c4438e0-d2e8-47e5-99d2-3f6aa26c92ad) — Department For Education
- [Achieve Forms Support &amp; Maintenance](/contracts/ocds-b5fd17-62a84d2f-d6a0-4e25-8683-56cef2718d5d) — \.East Riding Of Yorkshire Council
- [Provision of Email Alert Service](/contracts/ocds-b5fd17-45c80393-2cd6-4194-b398-30b53c877403) — Driver &amp; Vehicle Licensing Agency
- [Provision of General Medical Services at Tollgate Practice](/contracts/ocds-b5fd17-6b020586-1357-4c83-92d9-010ad76c2e5a) — NHS Essex Integrated Care Board
- [CWC26018 - Microsoft Cloud Solution Provider](/contracts/ocds-b5fd17-37dceafb-18f5-4f5f-9afb-ae784890924e) — Wolverhampton City Council
- [Resident Engagement and Welfare Monitoring Services Contract](/contracts/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82) — Housing Solutions
- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1cce7ffb-efc6-4a97-ae0e-4cc1a5bd49c6-370325)
