# Contract for the Supply and Implementation of a Customer Relationship Management \(CRM\) System

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Durham County Council](/buyers/durham-county-council/contract-awards)
- Contract winner: Firmstep
- Award value: £1,719,000
- Award date: 8 October 2015
- Published: 18 November 2016
- Contract start: 1 April 2016
- Contract end: 31 March 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 6b1482bf-9678-47c9-b5d3-d1377f138eb7-89005
- OCID: ocds-b5fd17-5d104788-adc9-11e6-9901-0019b9f3037b

## Description

Contract for the Supply and Implementation of a Customer Relationship Management System ProContract Reference - 9X7E-B6EUDL

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- [WSCC - TH - Whole Council Design Digital Engagement Tools - AWARD](/contracts/ocds-b5fd17-c88ca3b7-b619-447c-b876-f6bef604d526): SE Shared Services
- [CRM Software Poole and Christchurch](/contracts/ocds-b5fd17-a91d667e-5b0f-4be8-a061-acc423e8af25): Bournemouth Christchurch and Poole Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/6b1482bf-9678-47c9-b5d3-d1377f138eb7-89005)