# PCH Resident self-service portal

> A sourced UK public-sector contract award published by Phoenix Community Housing.

## Key facts

- Public buyer: [Phoenix Community Housing](/buyers/phoenix-community-housing/contract-awards)
- Tender value: £175,000
- Published: 30 December 2019
- Contract start: 1 April 2020
- Contract end: 31 March 2023
- Stage: open_tender
- Procurement category: services
- Notice ID: 0b697c62-96b8-4402-ab10-9e9e58317db6-334627
- OCID: ocds-b5fd17-5d52b12a-cedb-479d-af14-c8e27a25998a

## Description

This contract is for the design, implementation and support of a Resident self-service portal \(the project\)\. The portal will be accessible by tenants,?leaseholders and other customers online, on mobile devices, laptops and desktops, and?provide access to services through the individual's preferred method at a time that suits them\. The core of the portal will?comprise?the important transactions it will enable residents to carry out, and the functionality that will help residents carry out these transactions with ease\.?Features will include: Book and track repairs and repair appointments, View rent and service charge account details, Make payments, Update personal information and contact preferences, View and update the details of household members, Make a complaint or compliment, View planned and structural works, Interact with Phoenix through messaging, Make appointments for home visits, Access advice and support,?e\.g\.?handy person service, financial advice, Give feedback to Phoenix on existing and potential new services, Access?to?service-specific FAQs

## Related contract awards

- [Independent Debt Advice Service](/contracts/ocds-b5fd17-ca20d55c-9fb8-4cd4-81f6-017fda0f9bc8): Phoenix Community Housing
- [Social-housing Fraud investigative services](/contracts/ocds-b5fd17-4985a9a3-1ebd-476e-8dc1-a97ad86f89f5): Phoenix Community Housing
- [Fleet hire](/contracts/ocds-b5fd17-d3729958-4ce3-4bdd-8451-ba8dc69128d3): Phoenix Community Housing
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-26e76725-0f7a-4eff-b015-26e73dabe7e2): East Sussex County Council
- [Replacement External and Internal Doors within the Cambourne Community Hub Building\.](/contracts/ocds-b5fd17-e242dacd-df16-4762-a4f7-52223e7504b7): Community Centre
- [Construction of a new bus depot in Kitts Green](/contracts/ocds-b5fd17-1b190647-88d2-4ea5-a5a0-b8b86f6b7daa): West Midlands Combined Authority

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0b697c62-96b8-4402-ab10-9e9e58317db6-334627)