# Transformation of the Force Operations Room Telephony Management System\.

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [The Police and Crime Commissioner for Derbyshire](/buyers/the-police-and-crime-commissioner-for-derbyshire/contract-awards)
- Contract winner: Capita Secure Information Solutions Ltd
- Award value: £649,000
- Tender value: £1,200,000
- Award date: 22 May 2018
- Published: 11 July 2018
- Contract start: 1 April 2019
- Contract end: 31 March 2024
- Stage: awarded
- Procurement category: services
- Notice ID: 785959a2-9b2b-4d05-9804-aa94a05f4392-227732
- OCID: ocds-b5fd17-5daf37e8-0f24-4ede-a8ac-67f7276571c0

## Description

Derbyshire Constabulary \(or the 'Force'\) is planning a comprehensive transformation of its Force Operations Room \(FOR\) telephony systems during 2018\. The FOR comprises of Force Control Room \(FCR\) which undertakes emergency call handling \(999s\) and the Force Contact Centre \(FCC\) which undertakes non-emergency call handling \(e\.g\. 101s\)\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/785959a2-9b2b-4d05-9804-aa94a05f4392-227732)