# GB-London: CON-22-159 Contingency Contact Centre

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Financial Conduct Authority](/buyers/financial-conduct-authority/contract-awards)
- Contract winner: Foundever GB Limited
- Award value: £375,000
- Tender value: £375,000
- Award date: 27 February 2023
- Published: 6 November 2023
- Contract start: 26 June 2023
- Contract end: 25 June 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 10023800-7857-4c25-89aa-fe1d61719bdc-695198
- OCID: ocds-b5fd17-5e8f0b5f-8bf2-48ae-b2e6-5e0c1daf2bb6

## Description

The supplier will provide a contingency contact centre operation that can be scaled depending on the volume of contact received during a mass call event\.

## Related contract awards

- [Digital Certificates](/contracts/ocds-b5fd17-5a2528ea-3c6c-49a7-910b-05e3ba95b148): Financial Conduct Authority
- [Data Governance Consultant Services](/contracts/ocds-b5fd17-b76a4cb5-888c-4273-93bc-567339ac5a81): Financial Conduct Authority
- [SMCR Project - Innovation and Delivery Partner - Contract modification](/contracts/ocds-b5fd17-f84ed2c9-58f8-48c0-b581-b727e80bf766): Financial Conduct Authority
- [FCDO Centralised Telephony Operator Service](/contracts/ocds-b5fd17-b938017c-d9a5-4ef7-9bc8-1e3aec10522e): Foreign Commonwealth and Development Office
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-50a2f505-2774-42a4-b262-0d3a1da95b22): Home Office
- [Customer Center Services for CSG](/contracts/ocds-b5fd17-6bf82ff3-2f0c-48a6-9b2a-dd5f6458d0a7): Home Office

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/10023800-7857-4c25-89aa-fe1d61719bdc-695198)