Live
Complaints Handling Satisfaction Survey
£108,284
OFFICE OF RAIL REGULATIONM·E·L Research Ltd
services
Contract Details
- Tender Value
- £120,000
- Stage
- Live
- Published
- Awarded
Timeline
Awarded
Disclosed
Start
End
Description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.
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Ref: c1ac845b-598c-43df-a6f3-cc36b62652a9-833613 · Sourced from Contracts Finder
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