Contract award record
Complaints Handling Satisfaction Survey
Tender value £120,000
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Award value£108,284
- AwardedCompleted
- StartCurrent phase
- EndUpcoming
Work description
The overall aim of the passenger complaints satisfaction survey is to gain insight into passengers' experiences with the complaints handling procedures of TOCs including compliance with key aspects of the ORR Complaints Code of Practice.