# Genesys Licences and Support

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [Suffolk County Council](/buyers/suffolk-county-council/contract-awards)
- Tender value: £150,000
- Published: 18 November 2016
- Planned start: 1 May 2016
- Planned end: 30 April 2018
- Stage: open_tender
- Procurement category: services
- Notice ID: f5eec599-5216-4fec-ac01-c6df541267b7-89235
- OCID: ocds-b5fd17-5ecfedad-adc9-11e6-9901-0019b9f3037b

## Description

Suffolk County Council uses the Genesys CTI platform to support all of its major contact centres both internally and public facing and require Licences and Support for first, second and third line support\. Incident SLA's\. Technical Support\. Advice and guidance around best practice and possible enhancements to future use of Genesys within Suffolk\. Assistance with developing and delivering new contact centre solutions\. Support to ensure our Genesys platform conforms to relevant security standards, including PSN and PCIDSS\. Provision of any future licenses for Genesys products\.

## Related contract awards

- [Provision of Multifunctional Devices \(MFDs\),](/contracts/ocds-b5fd17-29204190-7ff8-46aa-b18e-2d3a0a52af56): SUFFOLK COUNTY COUNCIL
- [Call-Off Contract for Access Core\+ CCIS & Youth Justice System](/contracts/ocds-b5fd17-124dafd3-81b2-417d-b158-581d22d8f449): SUFFOLK COUNTY COUNCIL
- [SCC0179VA - Artificial intelligence \(AI\) and automation practitioner](/contracts/ocds-b5fd17-a3d2a2c5-0804-49a2-a77f-6b2ee997ee4a): SUFFOLK COUNTY COUNCIL

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/f5eec599-5216-4fec-ac01-c6df541267b7-89235)