Awarded
TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey (MTS), Bus Stations MTS and Oyster Ticket Stop Survey
£3,436,383
Transport for LondonGfK NOP Ltd
services
Contract Details
- Tender Value
- £3,436,383
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience.
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Ref: 004d6fdf-17a4-4c31-a8df-880b68ba62e7-89241 · Sourced from Contracts Finder
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