# TfL 90865 Lot 2: Task B - Bus Mystery Traveller Survey \(MTS\), Bus Stations MTS and Oyster Ticket Stop Survey

> A sourced UK public sector contract award published by Transport for London.

## Key facts

- Buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Supplier: GfK NOP Ltd
- Award value: £3,436,383
- Tender value: £3,436,383
- Award date: 1 April 2015
- Published: 18 November 2016
- Contract start: 1 April 2015
- Contract end: 31 March 2019
- Stage: awarded
- Procurement category: services
- Notice ID: 004d6fdf-17a4-4c31-a8df-880b68ba62e7-89241
- OCID: ocds-b5fd17-5ed849a3-adc9-11e6-9901-0019b9f3037b

## Description

Provision of Bus Stations MTS and Oyster Ticket Stop Survey - research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made\. The research provides data for performance measurement and target setting giving TfL management and Contractors the ability to monitor and improve the customer experience\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/004d6fdf-17a4-4c31-a8df-880b68ba62e7-89241)