Awarded
TfL 90865 Lot 2: Task C - Staff and Information Survey (SIS)
£2,813,712
Transport for LondonGfK NOP Ltd
services
Contract Details
- Tender Value
- £2,813,712
- Stage
- Awarded
- Published
- Awarded
Timeline
Awarded
Start
Disclosed
End
Description
Provision of Staff and Information Survey (SIS), where research is conducted using ‘mystery shopping’ techniques to monitor standards of service and highlight any areas where improvements can be made. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
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Ref: 4c0fbd83-d4b5-4d3a-92c2-790fb05b91d7-89247 · Sourced from Contracts Finder
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