Contract award record
TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys (CSS)
Notice details
- Published
- Category
- services
- Buyer region
- London
- Source
- View official notice
Public buyer and contract winner
Award value£6,000,000
- AwardedCompleted
- StartCompleted
- EndCompleted
Work description
Customer Satisfaction Surveys (CSS) are conducted using a variety of methodologies to measure attitudes and understand experiences. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience.
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