# TfL 90865 Lot 4: Task E - Customer Satisfaction Surveys \(CSS\)

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Transport for London](/buyers/transport-for-london/contract-awards)
- Contract winner: TNS UK Ltd
- Award value: £6,000,000
- Tender value: £6,000,000
- Award date: 1 July 2015
- Published: 18 November 2016
- Contract start: 1 July 2015
- Contract end: 30 June 2018
- Stage: awarded
- Procurement category: services
- Notice ID: 0d3d4d91-8846-4e3e-a3ec-c508c1d8bd96-89251
- OCID: ocds-b5fd17-5eea9cd2-adc9-11e6-9901-0019b9f3037b

## Description

Customer Satisfaction Surveys \(CSS\) are conducted using a variety of methodologies to measure attitudes and understand experiences\. The research provides data for performance measurement and target setting giving TfL the ability to monitor and improve service standards and the customer experience\.

## Related contract awards

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- [Integrated Revenue Collection Services](/contracts/ocds-b5fd17-bfca0c33-c852-4b85-afa1-1356b00a3747): TRANSPORT FOR LONDON
- [GLA82818 Tax and Governance Review Services](/contracts/ocds-b5fd17-d6a1d6db-94e5-486d-b5df-cd92c3fd7064): TRANSPORT FOR LONDON
- [Employers' Pension Provision Survey 2017](/contracts/ocds-b5fd17-df44bc97-fcf1-465e-ae68-c17af995bf4f): Crown Commercial Service
- [Home Office Research for Asia and Africa](/contracts/ocds-b5fd17-aa85536a-0b11-409c-be22-9de505bb5fd3): Crown Commercial Service
- [Purchasing of take-home food and drink data for households in NI](/contracts/ocds-b5fd17-0e76b74a-f198-497e-916a-f6a157ca5857): Food Standards Agency

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/0d3d4d91-8846-4e3e-a3ec-c508c1d8bd96-89251)