# EBC TS IVR System Requirements - CSv4 - AWARD

> A sourced UK public sector contract award published by SE Shared Services.

## Key facts

- Buyer: SE Shared Services
- Supplier: [Netcall Telecom Limited](/suppliers/netcall-telecom/public-sector-contract-awards)
- Award value: £192,053
- Award date: 13 September 2019
- Published: 4 August 2020
- Contract start: 9 October 2019
- Contract end: 9 July 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 878a7eeb-7139-4459-a9a6-625b71103976-374100
- OCID: ocds-b5fd17-5f8e5143-4c18-4a86-bc3d-8a60966bc166

## Description

Elmbridge Borough Council is approaching a select number of providers for the procurement of the new telephony platform for Customer Services\.

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## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/878a7eeb-7139-4459-a9a6-625b71103976-374100)
