# PB2021-00539 & PB2024-01521 - NHS Complaints Advocacy Service

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Darlington Borough Council](/buyers/darlington-borough-council/contract-awards)
- Contract winner: Carers Federation Ltd
- Award value: £101,765
- Tender value: £101,765
- Award date: 12 March 2025
- Published: 14 March 2025
- Contract start: 1 April 2025
- Contract end: 31 March 2030
- Stage: awarded
- Notice ID: 4c105c3f-9a0d-44b4-adb5-b75a24572cda-833952
- OCID: ocds-b5fd17-60f90071-1471-4e71-8bf6-7326950c5cc1

## Description

Direct award of the contract for the provision of the NHS Complaints Advocacy Service to The Carers Federation Ltd\. The service is currently delivered by The Carers Federation, under a consortium agreement with Gateshead Council as lead commissioner\. 1 April 2022 Gateshead no longer wish to lead the consortium and therefore Darlington will directly award the contract to The Carers Federation Ltd\. There will not be any changes to the service which is commissioned\.

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- [Homecare Service Placement - ID410496 - Lot 1](/contracts/ocds-b5fd17-65e97c82-8e68-4255-aff4-2cf450a2eed5): Darlington Borough Council
- [Homecare Service Placement - ID189044 - Lot 3](/contracts/ocds-b5fd17-e90f1aaf-93d3-4710-8bfa-656349cb781f): Darlington Borough Council
- [Gateshead All Age Caregiver's Services](/contracts/ocds-b5fd17-349d73d9-e48c-408c-a553-9d2ba3bfc1ae): GATESHEAD COUNCIL
- [Call-Off 2 Carers Hub Wellbeing Fund](/contracts/ocds-b5fd17-900826d4-9161-4647-8c4d-fb76638e8b66): Nottinghamshire County Council
- [Award of call off contract under Prison Education Dynamic Purchasing System for Social Care Advocacy for residents of HMP Whatton](/contracts/ocds-b5fd17-23c68922-fbb4-474b-a200-4f56996d9c1c): Ministry of Justice

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/4c105c3f-9a0d-44b4-adb5-b75a24572cda-833952)