# Customer Experience Measurement Tool for Service Management

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [East Sussex County Council](/buyers/east-sussex-county-council/contract-awards)
- Contract winner: Happy Signals
- Award value: £135,000
- Tender value: £135,000
- Award date: 30 January 2023
- Published: 5 June 2023
- Contract start: 1 February 2023
- Contract end: 31 January 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 1a6f79de-e6d3-484b-b5c9-92245cc2909f-650813
- OCID: ocds-b5fd17-617de9bc-a2b9-4309-b80c-8d53115ad840

## Description

This is a directly awarded contract for customer experience measurement\. Happy Signals provides IT&D with a way to gather customer sentiment \(feedback\) with regards to the service that we provide\. It helps IT measure our performance in real time to ensure we continue to add value to the councils we support\. Through reporting on key metrics such as Happiness \(net promotor\) and estimated loss of productivity time we can baseline and compare ourselves against other IT departments that use the tool globally\. The published value includes all optional extension periods\.

## Related contract awards

- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-a42577e2-5ac9-4982-9a60-666d6fb2855d): East Sussex County Council
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-71fa466e-ac60-470c-a31e-27a675431273): East Sussex County Council
- [Taxi and MPV \(1-8 seats\) - Taxi and MPV \(1-8 seats\)](/contracts/ocds-b5fd17-2507edbe-c013-4a39-be3d-1bae2b1905e8): East Sussex County Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/1a6f79de-e6d3-484b-b5c9-92245cc2909f-650813)