Insight and Performance Programme KPI and Metric Definition

The Buyer is facing a significant pressure to stabilise services and improve performance effectivenessin the wake of the pandemic; respond to a surge in demand; and address growing backlogs across productsIn response to this, the Permanent Secretary commissioned the data reviewto better under-stand and identify how the Department can:o allocate resource to meet Buyer's strategic objectives in the most effective way; and o monitor performance, produc-tivity and effectiveness of Buyer service delivery teams. Through the Buyer's discovery and 2 trial Minimum Viable Products (MVPs) the Buyer identified ways to address these gaps which is effective. The components tested in the MVPs have been shown to deliver value to the business. The Buyer now have approval to progress with the Insight and Performance Programme identifying outcome focussed KPIs, delivering the right data and insights to support decision makers across the department.