# Insight and Performance Programme KPI and Metric Definition

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [Department for Work and Pensions](/buyers/department-for-work-and-pensions/contract-awards)
- Contract winner: [Capgemini UK plc](/contract-winners/capgemini-uk/public-sector-contract-awards)
- Award value: £2,455,845
- Tender value: £6,665,865
- Award date: 28 July 2022
- Published: 9 August 2022
- Contract start: 1 August 2022
- Contract end: 31 March 2023
- Stage: awarded
- Procurement category: services
- Notice ID: aaefaa36-de6a-40bd-ac4e-56975f73939e-562234
- OCID: ocds-b5fd17-6344565f-bbbb-4cee-86c0-52856649183f

## Description

The Buyer is facing a significant pressure to stabilise services and improve performance effectivenessin the wake of the pandemic; respond to a surge in demand; and address growing backlogs across productsIn response to this, the Permanent Secretary commissioned the data reviewto better under-stand and identify how the Department can:o allocate resource to meet Buyer's strategic objectives in the most effective way; and o monitor performance, produc-tivity and effectiveness of Buyer service delivery teams\. Through the Buyer's discovery and 2 trial Minimum Viable Products \(MVPs\) the Buyer identified ways to address these gaps which is effective\. The components tested in the MVPs have been shown to deliver value to the business\. The Buyer now have approval to progress with the Insight and Performance Programme identifying outcome focussed KPIs, delivering the right data and insights to support decision makers across the department\.

## Related contract awards

- [Independent Review of Operational Contract Management \(OCM\)](/contracts/ocds-b5fd17-5bcc951a-1cb2-486c-b803-6feccf2b651d): Department for Work and Pensions
- [Laptop Device Call Off 2026](/contracts/ocds-b5fd17-29e6bc84-f6d7-49d4-b0f9-5b33db9776b1): Department for Work and Pensions
- [Workplace Services - Security Guarding](/contracts/ocds-b5fd17-dbf08388-854d-42f1-8044-b1023c5d750e): Department For Work and Pensions
- [Service Management Maturity](/contracts/ocds-b5fd17-7ce7a3a6-1be9-419c-b5a7-da6a2655b44d): National Highways Limited
- [VAT PDF and CAS Proxy Service](/contracts/ocds-b5fd17-014c78f9-3d33-44e3-b42e-78c39b1e5fca): H M REVENUE & CUSTOMS
- [COTAX Modernisation](/contracts/ocds-b5fd17-8e6b5a6c-acb5-4c9e-accf-ff30c6901d1f): H M REVENUE & CUSTOMS

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/aaefaa36-de6a-40bd-ac4e-56975f73939e-562234)