# Customer Journey Mapping 2023

> Contract award record from UK public-sector procurement sources.

## Key facts

- Public buyer: [National Highways](/buyers/national-highways/contract-awards)
- Contract winner: PricewaterhouseCooperLLP
- Award value: £400,000
- Tender value: £400,000
- Award date: 31 July 2023
- Published: 29 August 2023
- Contract start: 31 July 2023
- Contract end: 31 July 2025
- Stage: awarded
- Procurement category: services
- Notice ID: 28c42b64-7740-4135-86c9-ce5171b17f4c-675681
- OCID: ocds-b5fd17-639d305c-4192-4e62-803d-21bfb6511fcc

## Description

Customer journey mapping is a key component of the customer experience engine, which will drive customer-centricity within the business, and which will help improve the customer focus of our transformation programme\.

## Related contract awards

- [PDF - Framework - A120 Horsley Cross - Parkeston Rbt Harwich Safety Impt](/contracts/ocds-b5fd17-17b0789c-c4e1-4d50-acd5-06e497aace8c): National Highways
- [PDF Framework - A27 Falmer Footbridge Headroom](/contracts/ocds-b5fd17-ac2eb537-ce78-41bb-8f91-d6d652725e96): National Highways
- [PDF Framework - RM1016 Holyport interchange](/contracts/ocds-b5fd17-c92e4616-bb2e-4533-8dce-53b55a72aa09): National Highways
- [Improving Customer Contact](/contracts/ocds-b5fd17-963f088c-5036-4ace-99f2-12bb1e58276d): National Highways
- [Customer Journey Mapping \(Bus & Coach\) and Strategic Coach Corridor Scoping Studies](/contracts/ocds-b5fd17-c337882f-687f-4edd-82d4-7fcafed2a4d7): National Highways
- [Customer Contact Review](/contracts/ocds-b5fd17-2aac42b9-103b-4230-944d-ff1d11c8cb31): National Highways

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/28c42b64-7740-4135-86c9-ce5171b17f4c-675681)