Training for our Conflict Recognition, Reduction and Resolution Hub

The aim of this project is to create a suite of resources that will enhance the knowledge, skills and behaviours in recognising and managing conflict. It is anticipated that this increase in resource will reduce the need of escalation to the Integrated Care Systems (ICS) and to the National team.

This will enhance the knowledge and skills the HCP requires to recognise and manage episodes of conflict. Therefore, the outcomes of this project are to:

• Provide training and education for the HCP to better recognise and manage conflict between parents and HCPs • Provide signposting to parents and families to better support them with decision making and managing conflict when there is disagreement with HCPs. • Provide signposting to the workforce to well-being resources to support their emotional resilience.