# UOW784 Enterprise Service Desk

> Tender notice from UK public-sector procurement sources.

## Key facts

- Public buyer: [University Of Worcester](/buyers/university-of-worcester/contract-awards)
- Published: 22 May 2020
- Planned start: 12 October 2020
- Planned end: 10 October 2025
- Stage: open_tender
- Procurement category: services
- Notice ID: 11fecb34-eecc-4bbb-aed1-2ed58f454530-360335
- OCID: ocds-b5fd17-6454a0dc-6092-473f-bdbb-eee7cb0b2f80

## Description

The University of Worcester are looking to procure and implement a high quality, Enterprise Service Desk which is modern, efficient, and customer friendly\. The Enterprise Solution will run key Service Desk functions for a number of Professional Service areas, initially for IT, Technology Enhanced Learning, Finance, Timetabling and Data Management Unit, with the option for HR, Estates and Security to be part of the phase one rollout\. The new Solution will provide improved user experience - both back office and self-service providing a 'one stop shop' for staff a students and allowing for seamless integration between the services in terms of staff and student support processes\. It will also ensure greater accuracy and efficiency in all processes, including improved business intelligence reporting\. Additional information: PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost\.co\.uk/universityofworcester/ Delivery Notes PQQs must be returned via the University of Worcester's e-tender website https://in-tendhost\.co\.uk/universityofworcester/ Is a Recurrent Procurement Type? : No

## Related contract awards

- [UOW998 - Snow Clearing & Gritting - AWARD](/contracts/ocds-b5fd17-e60b9186-edf1-4c7e-9c49-fc9ce142ac3f): University Of Worcester
- [UOW995b - Virtual Placement Software - AWARD](/contracts/ocds-b5fd17-82384ae3-342e-49e5-aba3-f07a7b4a2787): University Of Worcester
- [Explorance](/contracts/ocds-b5fd17-e4e19a7e-173e-4772-8110-3c8f7e349605): University of Worcester

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11fecb34-eecc-4bbb-aed1-2ed58f454530-360335)