Network Services Support

Support for network infrastructure from past internet router at each IO. Support predominantly to be delivered remotely, but onsite support may be required.

Scope of the support excludes the internet connection and associated router providing it, but covers all infrastructure past the router. Supplier must establish a remote monitoring capabiility for the IICSA's network infrastructure in all of the IO's via the implementation of secure site to site VPN connectivity between the supplier operations centre and the various IICSA sites.

Supplier is required to implement proactive monitoring against critical network components in order to give early alerting to network issues.

BAU support should include, but not be limited to: Managing of Local Area Network functionality and VLAN configuration Manage and maintain warranties on all network infrastructure equipment Monitoring of the local network to maintain service availability Management of local wireless controllers and access points Management of network security relating to IICSA network including recommendations for improvement Management of local firewall including firewall security recommendations Maintenance of up to date network documentation Safe and secure disposal of network hardware as when required Firmware and software updates to Network equipment in line with the IICSA Change Management Process Secure sharing of login credentials and associated information with the IICSA's service desk Regular backups of network configurations should be taken regularly and stored securely.