# Casework Assistance services

> A sourced UK public sector contract award published by Housing Ombudsman.

## Key facts

- Buyer: [Housing Ombudsman](/buyers/housing-ombudsman/contract-awards)
- Supplier: Clanchatton Birmingham Ltd
- Award value: £850,000
- Tender value: £850,000
- Award date: 25 August 2020
- Published: 19 September 2020
- Contract start: 16 September 2020
- Contract end: 30 September 2022
- Stage: awarded
- Procurement category: services
- Notice ID: 11866a20-420c-4080-ae2f-8eaa33ff498b-382169
- OCID: ocds-b5fd17-64fafbe5-b46f-460c-b884-34813cca82d3

## Description

The Housing Ombudsman is seeking a supplier who has provided dispute resolution services/investigative services to either an Ombudsman or the regulatory service sector\. The successful supplier will be required to review housing complaint case material and to complete a fully documented impartial and fair determination based on the facts of the case\. The expected output per month from 01 November 2020 to 30 June 2021 is approximately 75 case completed per month

## Related contract awards

- [Dispute Support - Enhanced Enquiries Service](/contracts/ocds-b5fd17-0632be30-743c-43b7-ab52-4f5451a07434) — Housing Ombudsman
- [Casework Assistance services](/contracts/ocds-b5fd17-0dc82876-de24-4d76-aea2-c0a36fdcfe45) — Housing Ombudsman
- [Casework Assistance services](/contracts/ocds-b5fd17-4b4fafcb-e78a-48a5-a4b3-bafe3a254537) — Housing Ombudsman
- [Provision of General Medical Services at Tollgate Practice](/contracts/ocds-b5fd17-6b020586-1357-4c83-92d9-010ad76c2e5a) — NHS Essex Integrated Care Board
- [CWC26018 - Microsoft Cloud Solution Provider](/contracts/ocds-b5fd17-37dceafb-18f5-4f5f-9afb-ae784890924e) — Wolverhampton City Council
- [Resident Engagement and Welfare Monitoring Services Contract](/contracts/ocds-b5fd17-6c13d9dc-2d40-49d4-b478-950a598b7a82) — Housing Solutions
- [Learning Management System](/contracts/ocds-b5fd17-bc196143-dacf-41ef-a8e6-c6415526bb43) — North East Lincolnshire Council

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/11866a20-420c-4080-ae2f-8eaa33ff498b-382169)