# Providing a better service to the Freight and Road Haulage Industry

> A sourced UK public sector contract award published by Highways England.

## Key facts

- Buyer: Highways England
- Supplier: [Arup](/suppliers/arup/public-sector-contract-awards)
- Award value: £640,476
- Tender value: £640,476
- Award date: 5 June 2018
- Published: 6 June 2018
- Contract start: 5 June 2018
- Contract end: 4 June 2021
- Stage: awarded
- Procurement category: services
- Notice ID: 25e3d7a0-8bb1-4865-9649-3fb3cdd50abc-220482
- OCID: ocds-b5fd17-65d9540b-073b-4c06-857d-18c2bab1afff

## Description

Highways England is looking to set up a contract for the provision of a Technical Consultancy project, in support of their Customer Service Strategy and the Customer Service Strategic Plan, which sets out our key customer service improvement themes in the coming years, as we move in to the second Road Investment Strategy period, with customer service being the second imperative\. This commission will focus on one of fifteen improvement themes, all of which are driven by customer insight and describe our customer ambition for each\.

## Related contract awards

- [Nursery Supplies](/contracts/ocds-b5fd17-ec45916c-27dd-4c3b-a3a6-335f3efb98cc) — Highways England
- [National Highways Fresnel Lens Distribution 2022](/contracts/ocds-b5fd17-aef9e374-f2f6-43a4-abf2-eb13b2ed84c8) — Highways England
- [Contract Awarded for Motorway Service Area Energy Storage Systems](/contracts/ocds-b5fd17-ab9a65cf-dbd4-4ef1-83a4-69c5e9fb06f9) — Highways England
- [Pavement Delivery Framework](/contracts/ocds-b5fd17-75cb58ff-9625-46e0-8a0c-241b7b8fed5a) — Highways England
- [S30110 Road Safety Enablement 26/27](/contracts/ocds-b5fd17-cf7787bf-4f0f-4511-8f96-48cc299846be) — National Highways Limited
- [Sheffield promotional hoardings - Moorfoot](/contracts/ocds-b5fd17-2883d77f-6e4c-4d6d-a310-fd6e9248c12f) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [T0653 TLAB3009 Freight Wider Economic Impacts Study](/contracts/ocds-b5fd17-8ff71149-3bdf-424c-bc2c-177f7e9a8794) — National Highways
- [New Homes Accelerator - Programme and Project Management Support](/contracts/ocds-b5fd17-a73c6dc4-5d45-4a5a-a6ae-027e4466fd4d) — Homes England \(the name adopted by the Homes and Communities Agency\)
- [SEN20231-SEN-TAXI-Brooksby Melton College](/contracts/ocds-b5fd17-08326797-d738-447c-9aa6-156a9505a094) — Leicestershire County Council
- [2026-08-07 09:00 - QBE959 Newmarket & Gazeley to Riverwalk School, Bury St Edmunds - AWARD](/contracts/ocds-b5fd17-b8f51468-ddfc-4b13-b56e-af10669ad163) — Suffolk County Council Passenger Transport
- [QHL118 09:00 2026-09-01 Glemsford to WS Training, Haverhill - 4-seater vehicle required - AWARD](/contracts/ocds-b5fd17-97ec37c1-e8fe-4ab5-a737-0f93dfeabe48) — Suffolk County Council Passenger Transport
- [2025-097 Microsoft Enterprise Agreement & Associated Services](/contracts/ocds-b5fd17-799c2c53-9c0f-44b7-a80c-04573ee782e9) — Ofgem

## Source

[View the original notice on Contracts Finder](https://www.contractsfinder.service.gov.uk/Notice/25e3d7a0-8bb1-4865-9649-3fb3cdd50abc-220482)